Since receptionists are the first to welcome and greet the customers, they must be well trained in delivering the service that is required of them, making sure that it is always for the best benefit of the company. They must always observe the industry standard in dealing with customers and clients while maintaining professionalism in their work. Customer service agents must always put their best foot forward, always being pleasant and accommodating towards the customers. They must be well-equipped and confident to address the complaints and issues of the customers. Receptionists must also be aware that every action and decision that they make must be aligned with the objective and mission of the company. They should emit an aura of confidence and competence in the way they handle themselves. Members of the front desk team should also practice how to listen attentively to the customers and act accordingly to address their concerns. Companies now recognize the value of creating a customized receptionist greeting script as one of the standard protocols for business interactions.
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