A dental office receptionist course can go a long way in empowering the staff of the front desk. Day in and day out, the receptionist has a long list of tasks to accomplish and concerns to address. This include greeting and receiving patients, assisting them fill up important forms and making sure the right information is written down, answering the phone, assisting patients and in some cases, the dentist in some procedures. The training course usually include office works, dental procedures, important forms and how to help dental patients fill them up, x-rays, health insurance verification and communication, etc. In busy and big dental clinics, the receptionist may also be expected to know how to use specific company software. The dental receptionist will also learn how to do inventory, learn more about dental setups and certain procedures, clinical terminology, emergency protocols, dental insurance, and delivering excellent customer service.
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