Even with the latest technological innovations, the phone remains to be a very important component in the success of a business. With the receptionist as the first point of contact for potential clients, proper phone etiquette is very important. The phone is also a vital avenue for providing support to existing clients and customers. When training newly hired receptionists, a phone script is very important. Mastering the art of answering a business call will enable a receptionist to handle any situation that they can encounter on any typical working day at the office. There should also be a receptionist greeting script to ensure uniformity when it comes to greetings and information that is conveyed to the clients or potential customers. A well-trained and well-prepared receptionist can go a long way in making the customer experience a positive one, which can be of benefit to the business.
Comments