A medical receptionist training manual will come in handy when there are new hires and they need to learn the ropes quickly. A medical receptionist job is no easy feat. And the training manual should have all the important information that receptionists need to make them more confident in carrying out their daily tasks and responsibilities. The training manual should include the following:
Personality skills and development
Face-to-face interactions constitute a good part of a receptionist’s day. Suffice to say, the receptionist is the face of the practice, that’s why personal skills are very important during training. The importance of projecting a positive body language should be given emphasis as well as how to deal with difficult clients.
Phone etiquette
Equally important to face-to-face interactions are phone conversations with clients and potential clients. Even through the phone, the person calling will know whether the receptionist has a positive and friendly attitude and is accommodating to their concerns.
The training manual for medical receptionists should also include administrative skills and training on basic medical knowledge.
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