In any type of medical practice or facility, the patient experience starts with the first person they come in contact with, which is often the receptionist or another staff manning the front desk. The receptionist’s attitude, professionalism, and communication skills can all leave an important and lasting first impression on the patients, which can make or break a practice.
Receptionist training is very important in running a dental practice in an efficient manner. In addition to completing a dental office receptionist course, many practices recognize the need for proper professional training and continuing education for the front desk staff. Training programs for front desk staff should include advanced communication and techniques for delivering quality customer service. A dental receptionist should always recognize the importance of making each patient interaction matter, either in person or by phone.
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