Most companies recognize the important role of receptionists in attracting potential clients which means more revenue for the business. Thus, they invest considerable amount and effort in a receptionist training course. Proper training can help boost the morale and confidence of receptionist, while making them more efficient in carrying out their daily tasks and responsibilities. Receptionists are the frontliners of the company. They are the persons who get the most client judgement. It is a sad fact that poor customer service is one of the top reasons why people sought services from another company. Thus receptionist training should never be undermined. Training helps promote more successful customer encounters. One important highlight of the training course should honing the listening skills of receptionists. When people call the company, they don’t have the luxury of using visual cues when it comes to their first impression of the company. How the receptionist interacts with the caller during a phone conversation is very important to gaining a positive first impression. To be an excellent communicator, a receptionist must first learn to be a good listener. And how can this be achieved? By giving the caller their full attention. Focusing on the call and the person on the other end of the line can make the caller feel important and valued.
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