Does Your Dental Receptionist Have A Phone Script?

Just like any type of receptionist, dental receptionists should know how to answer the phone at work. Business and practices should have a standard script to ensure that all the important information is included when answering the phone. The script should be straightforward and honest. The voice of the receptionist should also show enthusiasm and friendliness. In order to achieve the ultimate goals of your business or practice, having dental office receptionist scripts can help your front desk staff deal with various concerns and address them appropriately even through the phone.

Being the window into your practice, the front desk plays an important role in making sure that patients and guests have a positive feedback about the practice. Thus, the people at the front desk should be a ‘people person’, meaning they genuinely like interacting with people; and they should also possess excellent communication skills.