Customer courtesy involves being friendly and accommodating to customers of the business. When a person walks in or calls by phone, the front desk staff should be quick to respond in a positive and helpful manner. Response time is very important when dealing with client concerns. When answering the phone, a receptionist script is ideally followed to ensure uniformity and standard in greeting clients and addressing their queries or concerns. Welcoming walk-in customers with a friendly and positive attitude are very critical in creating a positive impression, regardless of whether they are long-time clients or new ones. The ability to listen and empathize is also very important, especially when dealing with client problems that may involve the company’s products and/or services.
Customer courtesy can make or break a client’s impression and experience. Thus, hiring friendly and helpful employees can really go a long way in helping your efforts to get repeat clients and gain new ones.
Comments