Do you know that it only takes one employee to turn a potential client away forever? On the other hand, it will also take one employee to turn a client into a loyal “spokesperson” of your business.
Two traits that have many potential clients turning on their heels and walking out the door are indifference and apathy that are shown by the body language and attitude of front desk agent. These traits don’t have any place in a business especially when you are dealing with different people at all hours of the day. These people are all there for one purpose, and that is to patronize the business.
The way a front desk agent caters to the needs of customers also says a lot about the management and training. UPbook recognizes this important need and its training program is aimed at giving front desk agents training, exposure, as well as regular evaluation to keep them on their toes.
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