Experts are always telling business owners to ‘invest in your staff and your profits will rise.’ Indeed, more than above pay, non-monetary benefits, and cross-training are fool-proof measures to ensure higher levels of productivity and better delivery of service. In order to attract the cream of the crop, offer to pay more than your competition. A few dollars more per hour can increase your chances of hiring top-caliber employees who will be happy to work with you for a considerably long period of time. To keep up with the prevailing rates in the industry, you can use online sites for pay estimates and baseline figure and you can choose to offer more. This will certainly attract more qualified applicants. Take note that it is less expensive to keep happy staff then to deal with time lost as a result of frequent turnover as well as deal with lost productivity.
It is not about just having the right person but also the right training and experience that make an outstanding front desk agent.
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