The phone is an important avenue through which customers make contact with a business or company. In order to create a positive impression and an overall fruitful customer experience, the front desk staff should have proper training in the delivery of exceptional phone service. Interactions with customers, whether it’s face-to-face, by phone, or email correspondence, courtesy and respect should always be shown. There is no room for rudeness and lengthy waiting times when attending to business calls.
All business calls should be addressed in a timely manner. Long-wait times are a taboo. People call because it saves them time and it is a convenient way to connect with the business. Many companies have now formulated a customized receptionist phone greeting that every member of the front desk should use when answering calls.
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