Important Roles Of Veterinary Receptionists

The work responsibilities of a veterinary receptionist extends well beyond greeting clients and attending to phone calls. There is a whole lot more of administrative and secretarial tasks to accomplish for each working day. In addition to answering the phone, schedule appointments, bill patients, and process payments, the responsibilities of veterinary receptionists have evolved and extended to include customer care, marketing, technical support, and financial duties. Veterinary receptionists are now tasked with education clients about important veterinary topics such as pet care, basic veterinary procedures, as well as giving care instructions after a visit to the vet, refilling prescriptions, and managing patient traffic from the front desk. Veterinary receptionists also have a role in “attracting customers”. With proper veterinary receptionist training, your front desk staff will be more confident in “selling” the practice and driving sales.