When visitors or clients arrive in your office, the receptionist is often the first person whom they will meet. Needless to say, how interactions between receptionist and clients go is a vital part of the client experience. The way a receptionist welcomes the client upon his arrival, the way she speaks, dresses, and deal with their concerns can all contribute to the client’s impression of the company or the business.
It is a sad fact, however, that many companies fail to recognize the importance of receptionists. But the duties and responsibilities that are placed on the shoulder of a receptionist every day at work is no simple feat. There are guests to handle, phone calls to answer, computer tasks to accomplish, addressing customer concerns, etc. And all the while maintaining a positive attitude.
Receptionists should be given adequate training in skills that are necessary to carry out their job. Some of these skills include grammar and accent, personality development, proper grooming, telephone skills, how to operate specific computer software, handling, and screening of callers and visitors, addressing complaints, and answering inquiries.
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