One of the important goals of receptionist training is to inculcate the passion of delivering quality customer service. Even if a customer is being difficult, they are still the customer. A receptionist has no right to scold them even if the customer is at fault, instead they should be treated with politeness and respect in addressing any need or issue that they have.
Receptionists have the most important job in the company. Humility is a very important virtue that front desk agents should possess in unlimited quantities. Even if your job is very important to the company, being self-righteous can greatly diminish your importance. Being focused on your work and keeping a positive perspective are very important in ensuring customer satisfaction. Receptionists should also have a positive attitude about their company. Any negativity that a receptionist has of their company can easily be spread to persons they encounter at work every day.
Comments