A top-rate front desk agent should possess adequate technical expertise so they can operate various technological tools that they need to accomplish specific tasks. For starters, agents should learn basic word processing and spreadsheets. Many businesses also have a complex telephone system as well as a company software that agents should learn to use. These tools help deliver results while providing efficient customer service.
When it comes to providing personal service, there is no substitute to learning the names of regular and loyal clients and calling them by name with a Mr. or Mrs., unless the customer asked you to do otherwise. Offering personal service should mean striving to exceed the clients’ expectations and create a positive impression for the business.
Since a front desk agent may also be the last person some clients or guests may see, make sure to appreciate their visit or stay in order to leave a lasting impression. Don’t forget to ask if there’s anything else that they need, and always wish them a pleasant day and goodbye.
The demands of the work of front desk agents are not for everyone. If you are looking for one, let UPbook help you find a person who is a natural in dealing with people and willing to go the extra mile to deliver service par excellence.
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