One of the receptionist skills and qualities that are essential to the business is building rapport with the clients as well as other team members of the company. This reflects a sincere interest in creating a business relationship that is mutually beneficial. Building positive relationships pave the way for easier customer persuasion and satisfaction. But building rapport takes time and effort as people vary in different ways. Here are some tips to help you build positive relationships with people:
When meeting a client or potential customer for the first time, start a conversation that will get them to relate to you in some way before getting down to business. The friendly conversation can help put the person at ease and set the right frame of mind to listen to you.
Be an active listener once a client starts talking. Paying attention is very important in building rapport with customers.
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