Waiting Time Is Crucial During Business Phone Calls

When a customer or client calls your company or business office, he expects to be attended to immediately. Too many rings, long response times, and rude behavior are taboos when it comes to answering business phone calls. Most companies have a standard receptionist phone greeting that every member of the team should learn. The first few words uttered by a receptionist when answering a phone call can already set the tone of the conversation. A smile, courteous words, and the willingness to address customer concerns are of crucial importance. Even if the customer who’s calling can’t see your face, the tone and inflection of your voice and your smile can be carried across the wires. Customers hate receptionists who answer their calls with impersonal and curt greetings. Receptionists should be trained to make business phone conversations positive interactions because this is one of the important ways to build rapport with your customers.