A hotel receptionist is the image of the hotel so being friendly and courteous are important qualities. A hotel receptionist responsibilities list seems to go on and on. In addition to greeting and interacting with guests, they also deal with inquiries and room reservations, do business correspondence online or by email, check guests in and out, choose rooms and issue keys to guests, keep guest records up-to-date, and coordinate with other departments (housekeeping, maintenance, restaurant, etc.) to ensure that any concern is addressed promptly and properly.
Hotel receptionists are also the first persons hotel guests go to to ask about local places of interest. So they must have adequate knowledge of local attractions and other important places in the locality that hotel guests may be interested in.
Hotel receptionists must also know how to operate office equipment, computers, and use company software. In some instances, they may also be asked to do some bookkeeping by the management.
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